1. PROGRAM OVERVIEW

The goal of the A|Club loyalty Program (the "Program"), offered by PRO-FID (the "Administrator"), the company in charge of building customer loyalty for hotels in the Accor Group, is to enable Members ("Members") of the A|Club Program to receive the benefits described below when they stay at Accor hotels participating in the Program, as well as when they buy products and services offered by Program Partners.

2. DEFINITIONS

A|Club Point: The unit value, counted in points, generated according to an established conversion schedule of monetary expenses by a Member in an Accor hotel or at a Partner participating in the Program. A|Club bonus points may also be granted by an Accor hotel for promotional purposes.

Adjustment: Points credit following a claim by the Member, or in case of an error on the part of the Program.

Client: A client who has not yet accepted the Program’s General Terms and Conditions.

FFP, or Frequent Flyer Program: Loyalty program offered by an airline carrier.

Member: A client who has accepted the Program’s General Terms and Conditions.

Outlay: A cash payment made or complimentary service provided on an exceptional basis by a hotel.

Partner; Company offering A|Club points to A|Club members consuming in its point of sales or accepting the A|Club rewards gift vouchers for payment in the same point of sales, or both.

Status: Member level that determines the conversion schedule for earned A|Club points as well as other benefits he or she receives at the hotel. Status is related to the Member's length of stay (or monetary amount spent) over a given period of time.

Transaction: Credit and debit of A|Club points on a Member's account.

3. HOTELS PARTICIPATING IN THE PROGRAM

Hotels operating under the following hotel brands participate in the Program (with some exceptions): Sofitel, Pullman, MGallery, Novotel, Mercure, Suitehotel, ibis, all seasons, Adagio and Thalassa sea & spa.
All ibis hotels in China (except the ibis hotels in Hong Kong) do not participate in the A|Club program.
See exception hotels
If a hotel leaves the Accor network, or ceases to be a participating hotel, after a reservation has been made but before the actual stay, the Member does not earn A|Club points and does not benefit from any specific services or benefits at the hotel (including the use of A|Club Rewards gift vouchers). In addition, special offers are no longer valid after the date at which the hotel leaves the Accor network or ceases its participation in the Program, even if the reservation was made before that date.
If the Member is unjustly refused a credit of A|Club points or a specific advantage related to his or her membership, the responsibility of the Administrator is strictly limited to properly recording A|Club Points on the Member’s account.

4. PROGRAM MEMBERSHIP

4.1. Membership conditions

You may only enroll in the Program if you are at least 18 years of age or major according to your local law and can enter into binding contracts (our program is not available to minors). Companies, associations, Accor employees and groups are not entitled to join the Program. There is no fee to join the Program. The A|Club card is strictly personal. It may not be lent, transferred or sold, and does not constitute a means of payment for goods or services. Each card contains the Member name, an individual identification number and the expiration date of the Member’s current status (Silver, Gold or Platinum – see chapter 8 below). Each Member may only possess one A|Club card, whether acquired via subscription or as a loyalty award. The card may only be used by the Member whose name is printed on the card. The Member should not disclose his or her number or password to any other party. The Member is responsible for all operations on, and from, his or her account.
Members must have an individual e-mail address in order to sign up for the Program. The same e-mail address may not be used for two Members.
Members accept that the Program may be modified, in all or part, at any time and without notice. In case of such modifications, e-mail containing the new General Terms and Conditions, as well as their effective date, will be sent to each Member at the e-mail address he or she provided in the My Profile section of the site. The current General Terms and Conditions are valid from 15/09/2008 (last updating: 20/01/2010).

4.2. Program enrollment options

4.2.1. Enrollment at participating hotels
Clients participating in the Program may sign up for A|Club directly by contacting the Accor hotel’s reception desk at any time during their stay. The Client must provide the necessary information in order to become a Member. A Program Member number will be given to him or her upon check-out (that is, at the time he or she settles the account for the stay at the hotel). Until the Member receives the A|Club card, subject to other conditions with respect to eligibility, he or she must provide this Member number at each participating hotel in order to qualify for A|Club points for hotel stays.
The new Member will immediately receive e-mail confirming his or her membership in the Program, along with a Member number. The Member is then entitled to benefit from all of the Program services: access to various features on the A|Club site (check points account, convert points, etc.), recognition on all related Internet sites and Accor reservation call centers. The new Member may connect to a-club.com at any time.

4.2.2. Enrollment on the A|Club Web site
People may also join the A|Club Program by filling out the application form on a-club.com . After submitting the form, the Member will receive an application confirmation e-mail, sent to the address indicated on the form, indicating the permanent Member number. This Member number entitles the Member to benefit from all Program services immediately. The card is sent to the Member following his or her first stay at a participating hotel.

5. RECEPTION AND USE OF THE A|CLUB CARD

The Card is sent to the Member following his or her first stay at a participating hotel and after he or she has signed up for the Program..
In order to benefit from the Program, the Member must indicate his or her Member number when making a reservation, and then present the card upon check-in at the hotel. The Member must comply with these conditions to benefit from the Program.
A Program Member may not cumulate benefits and A|Club points from different Programs for the same stay, with the exception of loyalty programs related to the use of credit cards.
Engagements and rules to be respected by the Member:
- To remain courteous at all times
- Present his or her card and/or number when booking a room or at check-in time at the hotel.
- The Member must not lend his or her card to any third-party.
- Fraud or attempted fraud to obtain points is strictly forbidden.
- If the card is lost or stolen, the Member must inform the program Administrator via the Customer Support section on the a-club.com Web site.

6. CANCELLATION CONDITIONS & PROCEDURES

6.1. Cancellation by Member

At any time, the Member may decide to cancel his or her participation in the Program via the a-club.com website. Membership cancellation implies complete and total withdrawal from the Program, thus permanently ending the existing relationship between A|Club and the Member. This withdrawal causes all data pertaining to the Member to be deleted from the A|Club database, along with all A|Club points remaining in his or her account at the time of cancellation.
The Member may proceed with cancellation by sending an e-mail message via the Customer support section on a-club.com stating his or her desire to cancel Program membership.

6.2. Cancellation by Administrator

Any use of the A|Club card (thus of the Program) in contradiction with the then current Terms and Conditions may result in the immediate cancellation of the card and its benefits, closing of the Member's account, and the deletion of all accumulated A|Club Points, subject to any rights that cannot be excluded by applicable law, without the Administrator or any other person having liability for such cancellation or forfeiture.

7. EARNING A|CLUB POINTS

A|Club points may not be transferred to another Member.
A|Club points do not have any cash value. Lost or unused A|Club points may not be redeemed for any monetary amount whatsoever.

7.1. Rules for earning A|Club points at participating hotels

A|Club Members earn A|Club points as follows:
- 1 eligible euro spent = 2 A|Club points at Sofitel, Pullman, Gallery Novotel, Mercure, Suitehotel & Adagio brand hotels.
- 1 eligible euro spent = 1 A|Club point at ibis and all seasons brand hotels.
Earn A|Club points only for weekend stays (including friday, saturday and/or sunday night) at ibis hotels in France.
- 1 eligible euro spent = 2 A|Club points at Thalassa sea & spa institutes if the Member stays at a Sofitel, Pullman, MGallery, Novotel, Mercure and Suitehotel brand hotel.
- 1 eligible euro spent = 1 A|Club point at Thalassa sea & spa institutes if the Member stays at ibis and all seasons brand hotel.
These rules do not take point acceleration factors based on the Member's Status into consideration.
If the Member’s Status changes between the time the reservation is made and check-out from the hotel, the rules for granting A|Club points are those that correspond to Status at the time of check-out. For stays comprised of several consecutive nights, the Member may only present his or her card one single time during check-out when settling the entire bill. No additional points shall be credited to Members for a stay with check-in and check-out both on the same day.

7.2. Exchange rates and rounding

7.2.1. Exchange rates
The amount on invoices paid outside the Euro zone will be converted to Euros. The applied exchange rate is that of the last work-day of the month preceding the stay for which the transaction was recorded. This rate is extracted from the multi-currency “Multidevises” database for currency and financial information at Natixis bank, a company with 1,955,268,310.40 Euros capital, with headquarters at 30 avenue Pierre Mendes France, in Paris, France, 75013.

7.2.2. Rounding calculations
Only a whole number of A|Club points can be granted. If the exchange rate application used for converting euros into A|Club points results in a number of A|Club points with a decimal value, the number of A|Club points credited to the Member's account will be rounded down to the nearest whole number if the decimal is below 5, and will be rounded up to the nearest whole number if the decimal value is equal to, or higher than, 5.
For example (at a Sofitel hotel):
Expenditure of 280.40 Euros results in a credit of 560 A|Club points.
Expenditure of 280.45 Euros results in a credit of 561 A|Club points.

7.3. Validity of A|Club points

A|Club points are valid for a period of 12 months (365 consecutive days) following the date on which they were recorded. Validity is extended for 365 days each time the Member generates a hotel credit transaction on his or her account (not including Adjustments).
If the Member does not generate any Transactions during a 365 day period, all previously-acquired A|Club points on his or her account are lost without notice and without the possibility of restoring or converting them.

7.4. Earning A|Club points in the Accor hotel network

7.4.1. Eligible stays
When a Member stays at a hotel participating in the Program for a maximum of 30 consecutive nights, including at least one paid night, and truly staying at the hotel, the Member's account is credited with A|Club points according to the conditions described in paragraph 7.1.
Point's calculation is based on the total amount of eligible expenses paid (see definition in paragraph 7.4.3), excluding applicable taxes. The invoice must be paid by the Member while the Member is at the hotel or prior to the stay, and payment must be accepted and confirmed to qualify. Thus, if the Member issues an order to block the check used to pay the hotel, or if the bank account does not have sufficient funds to cover the check, or if the Member disputes payment made by a bank or credit card, A|Club points are not granted for the transaction in question and if granted, the A|Club Points will be debited from the Member.

7.4.2. Eligible rates
Eligible rates give Members the right to earn Program benefits. Eligible rates include all public, corporate and promotional rates with the exception of the following rates:
- Room rates for business or leisure group reservations (except if the hotel stay (including accommodation) is paid individually by the Member upon check-out), when rooms are reserved as part of a conference or organized trip, or a group account or an account that is paid for globally.
- Partner Rates.
- Crew room rates (airline, maritime and other companies).
- Room rates for Accor and partner company employees.

7.4.3. Eligible expenses
Eligible expenses include:
- Hotel stay expenses for the Member and one other room (a maximum total of 2 paid rooms), on the condition that said rooms are checked-in under the Member's name, that the Member stays in one of said rooms, that the second room is occupied by at least one member of his or her family, and that the Member personally pays the charges related to the room or , in the case where 2 are booked, both rooms, upon check-out.
- Additional services on top of the hotel stay itself, as defined here: mini-bar, telephone, room service, paid TV, cleaning, Member meals taken in the hotel restaurant, and drinks at the hotel bar.
- Expenses for thalassotherapy and balneotherapy treatments in an Thalassa sea & spa center affiliated with the participating hotel, and only if the Member stays at that hotel.
Exceptions: Non-eligible expenses (stays and expenses for which the Member does not earn A|Club points or other Program benefits)
- Extra services (even if paid at the hotel) as part of a stay that is not paid directly on site at the hotel (such as stays bought via a Tour Operator) are not eligible for A|Club points.
- Taxes (such as VAT), tips, fees for services and other applicable fees.
- Outlays.
- Expenses related to the organization of a company seminar, banquet or any other event, even private events, that are paid for globally by the Member (not including the Meeting Planner card).
- All other fees paid, such as parking, business center services, high-speed Internet access, in-store purchases, spa products and services, hair dresser or barber, beauty parlor, and golf green fees. Note: eligeability rules regarding parking may vary with hotel structure.
- All expenses that are not specifically listed as being eligible.

7.4.4. Restrictions based on type of sale
Prepaid rooms that are reserved by an agent or third party and paid directly by the Member for his or her stay, such as a travel agent, Tour Operator or Internet distribution channel, are not eligible for A|Club points or other benefits related to the Program.

7.5. Earning A|Club points with Partner companies

A|Club points may be earned via a variety of Program partners, as described in the Partners pages (in the About A|Club section) on a-club.com .

8. PROGRAM BENEFITS

The Program offers Members four (4) status levels based on the number of nights stayed at participating hotels, or on the number of A|Club points earned over a twelve (12) month period. Program status levels are A|Club, A|Club Silver, A|Club Gold and A|Club Platinum.
The Member’s status changes when he or she satisfies the conditions for obtaining another level, as described below. The new status is valid for a period of 12 months (365 days). The Member’s current status is renewed if, at the end of this 12 month period, the Member still satisfies the conditions for said status. If the Member no longer satisfies the conditions for the current status level over the following 12 month period, then he or she receives the status level that corresponds to his or her activity (according to the schedule provided below) at the end of the said period. The Member’s new Card is sent immediately, corresponding to the new status level.
Rules for earning Program benefits are related to the Member’s status level at the time of his or her stay at a participating hotel (check-in date). Program benefits are only granted to the Member if the corresponding stay is eligible, that is, if the stay qualifies for earning A|Club points.

8.1. A|CLUB: benefits

A|Club Members earn A|Club points according to the following schedule:
- 1 eligible euro spent = 2 A|Club points at Sofitel, Pullman, MGallery Novotel, Mercure, Suitehotel & Adagio brand hotels.
- 1 eligible euro spent = 1 A|Club point at ibis and all seasons brand hotels.
- 1 eligible euro spent = 2 A|Club points at Thalassa sea & spa institutes if the Member stays at a Sofitel, Pullman, MGallery, Novotel, Mercure and Suitehotel brand hotel.
- 1 eligible euro spent = 1 A|Club point at Thalassa sea & spa institutes if the Member stays at an ibis brand hotel.
The rules for rounding numbers are defined in paragraph 7.2.2.
These rules do not take point acceleration factors based on the Member's Status into consideration.
If the Member's Status changes between the time the reservation is made and check-out from the hotel, the rules for granting A|Club points are those that are in effect at the time of check-out.

8.2. A|CLUB Silver: Points schedule and benefits

To reach A|Club Program Silver status, the Member must spend at least 10 eligible nights, or earn 2,500 A|Club points, at participating hotels over a 12 month (365 day) period.
A|Club Silver Members benefit from a point bonus of 50% additional A|Club points earned at participating hotels for all transactions that take place after the Status change date.
This 50% bonus does not apply to bonus points earned on promotions, partner points, and commercial discounts.
A|Club Silver members also benefit from the following benefits and services during their stay at Sofitel hotels (not including Thalassa sea & spa hotels):
- A welcome drink upon arrival (for one or two people, to be consumed at the hotel bar or restaurant during the stay).
- A welcome gift.

8.3. A|CLUB GOLD: A|Club points schedule and benefits

To reach A|Club Gold status, the Member must spend at least 30 eligible nights, or earn 10,000 A|Club points at participating hotels over a 12 month (365 day) period.
A|Club Gold Members benefit from a point bonus of 75% with respect to the A|Club points schedule, for all transactions that take place after the Status change date.
This 75% bonus does not apply to bonus points earned on promotions, partner points, and commercial discounts.
A|Club Gold members also benefit from the following benefits and services during their stay at Sofitel, Pullman and MGallery hotels (not including Thalassa sea & spa hotels):
- A welcome drink upon arrival (for one or two people, to be consumed at the hotel bar or restaurant during the stay).
- A welcome gift.
- The option to keep his or her room until 4:00 pm on the date of departure at no additional charge, subject to room availability. The Member's desire to keep the room must be mentioned at the reception desk upon arrival.
- Room availability is guaranteed if the reservation is made before noon (12:00) local time in the country where the hotel is, at least five (5) days before the expected arrival date. This guarantee only applies to stays at an unrestricted rate (without conditions and not including promotions or reductions), and for one room only (the Member's room). If the hotel is unable to guarantee room availability, it is committed to obtaining accommodation for the Member at another nearby Sofitel, Pullman or MGallery hotel. In the case of an accommodation at a property not belonging to Accor, the hotel will reimburse the Member for any difference in the cost of the first night and any related transportation fees, upon presentation of the proper receipts. All hotel stay expenses for said night (price paid by the Member plus the additional price difference reimbursed by the hotel) are eligible for A|Club points credit. This guarantee for room availability is valid for all Sofitel, Pullman and MGallery hotels, with the exception of those hotels listed here ( See exception hotels ). Room guarantees are not available during exceptional events that generate high demand for the desired destination ( See exception dates ). In order to ensure that the Member benefits accordingly from the room availability guarantee, the Member must always explicitly request said guarantee at the time of reservation.
- Upgrade to the next higher room category (subject to room availability at the time of check-in). The Member must request this advantage upon his or her arrival at the hotel.

8.4. A|CLUB PLATINUM: Points schedule and benefits

To reach A|Club Platinum status, the Member must spend at least 60 eligible nights, or earn 25,000 A|Club points at participating hotels over a 12 month (365 day) period.
A|Club Platinum Members benefit from a point bonus of 100% with respect to the regular A|Club points schedule, for all transactions that take place after the Status change date.
This 100% bonus does not apply to bonus points earned on promotions, partner points, and commercial discounts.
A|Club Platinum members also benefit from the following benefits and services during their stay at Sofitel (not including Sofitel Thalassa sea & spa), Pullman and MGallery hotels:
- A welcome drink upon arrival (for one or two people, to be consumed at the hotel bar or restaurant during the stay).
- A welcome gift.
- The option to keep his or her room until 4:00 pm on the date of departure at no additional charge, subject to room availability. The Member's desire to keep the room must be mentioned at the reception desk upon arrival.
- Room availability is guaranteed if the reservation is made before noon (12:00) local time in the country where the hotel is, at least three (3) days before the expected arrival date. This guarantee only applies to stays at the regular public rate or full rate (not including promotions or reductions), and for one room only (the Member's room). If the hotel is unable to guarantee room availability, it is committed to obtaining accommodation for the Member at another nearby Sofitel, Pullman or MGallery hotel. In the case of an accommodation at a property not belonging to Accor, the hotel will reimburse the Member for any difference in the cost of the first night and any related transportation fees, upon presentation of the proper receipts. All hotel stay expenses for said night (price paid by the Member plus the additional price difference reimbursed by the hotel) are eligible for A|Club points credit. This guarantee for room availability is valid for all Sofitel, Pullman and MGallery hotels, with the exception of those hotels listed here ( See exception hotels ). Room guarantees are not available during exceptional events that generate high demand for the desired destination ( See exception dates ). In order to ensure that the Member benefits accordingly from the room availability guarantee, the member must always explicitly request said guarantee at the time of reservation.
- Upgrade to the next higher room category (subject to room availability at the time of check-in). The Member must request this advantage upon his or her arrival at the hotel.
- Dedicated customer service by telephone for all Program-related information.
- A|Club Platinum members who stay at a hotel in the Adagio network can benefit from late check-out (depending on availability) and a special welcome gift for stays of 10 nights or more.
- A|Club Platinum Members staying at hotels in the Accor Thalassa network will receive an Thalassa sea & spa Institute Beauty or Treatment product.

9. CONVERTING A|CLUB POINTS

A|Club points may be converted into:
- A|Club rewards gift vouchers
- Airline Miles
- or as a donation to a charitable organization
All orders to convert A|Club points into vouchers, airline miles or for charity are final and irreversible. A|Club points are debited from your account as soon as the order is placed.

9.1. Conversion into A|Club rewards gift vouchers

Whenever the number of A|Club points in the Member's A|Club account reaches a certain pre-defined level of A|Club points (as indicated by the balance shown on the account statement), the Member may convert his or her A|Club points into A|Club rewards gift vouchers. The required level of A|Club points is indicated in the Rewards section. The description of the A|Club voucher (values and conversion schedule) is available in the Rewards section.
The Member must order A|Club rewards vouchers via the a-club.com Web site.
Amounts paid for using A|Club rewards vouchers are not eligible for A|Club points credit.
A|Club reserves the right to cancel an A|Club rewards voucher in case of proven fraud by the member.
Labeled in euros or US dollars, A|Club rewards vouchers may be used outside the country or zone of issue.
The currency exchange rate used is that rate on the last work-day of the month extracted from the Natixis Bank "Multidevises" database (establishment with 1,955,268,310 euros capital and headquarters at 30 avenue Pierre Mendes France in Paris, France 75013).
There are two types of A|Club rewards gift vouchers: hotel vouchers (in electronic format) and partner vouchers (in paper format).
9.1.1 A|Club rewards hotel vouchers
A|Club rewards hotel vouchers are exclusively available in electronic format for you to print. They are accepted every day of the week up until the expiration date printed on each voucher to pay for all or part of your services, including at least one night, at hotels participating in the A|Club program: Sofitel, Pullman, MGallery, Novotel, Mercure, Suitehotel, ibis and all seasons, as well as Adagio Aparthotels and Thalassa establishments. Vouchers are accepted at ibis hotels in France only on Friday, Saturday and Sunday nights.
A|Club rewards hotel vouchers are not accepted by partners participating in the A|Club program. (Find more information in the Partners section).
A|Club rewards hotel vouchers may be transferred and are non-nominative.
A|Club rewards hotel vouchers are valid for a period of 6 months from the date of issue. The expiration date is printed on the front of each A|Club rewards hotel voucher.
In order to be valid, vouchers must be used for payment before the expiration date, by presenting the printed voucher at the hotel.
A|Club rewards hotel vouchersmay only be used for payment when you are actually at the hotel. You must show your e-vouchers at check-out time. Vouchers are no longer valid once their serial number has been deactivated by the hotel.
A|Club rewards hotel vouchers may not be used for full or partial prepayment or to guarantee a reservation (prepaid, non-cancelable, non-modifiable rates shall not be reimbursed under any circumstances -- only those expenses paid for on-site may be paid for with A|Club rewards vouchers.)
Several A|Club rewards hotel vouchers may be used to pay for a given service, and you may pay for additional amounts using any other payment method accepted by the hotel.
You may print A|Club rewards hotel vouchers from any properly equipped computer (you will need a computer connected to the Internet, Adobe Reader software and a laser or ink-jet printer with a minimum resolution of 300 dpi). These A|Club rewards hotel vouchers are only valid if printed on plain white A4 paper or US letter (blank on both sides), without changing print size, in portrait mode (vertical), using a laser or ink-jet printer.
A|Club rewards hotel vouchers that are partially printed, damaged or illegible will not be accepted as payment in hotels.
A|Club rewards hotel vouchers shall not be replaced or reimbursed, and A|Club points shall not be recredited in case of loss, theft, deterioration or expiration, or for anomalies that may arise when placing an order.
Conditions and restrictions for using A|Club rewards hotel vouchers are available on the a-club.com Web site when placing a voucher order, as well as on the printable version of the vouchers.
The hotel reserves the right to refuse to accept A|Club rewards hotel vouchers in case of unauthorized usage.
9.1.2 A|Club rewards partner vouchers
A|Club rewards partner vouchers are provided in paper format. They are accepted every day up until the expiration date printed on the front of each voucher to pay for all or part of services or purchases at selected partner establishments participating in the A|Club program (more information is available in the Partners section).
A|Club rewards partner vouchers are not accepted at Accor hotels participating in the A|Club program. The partner reserves the right to refuse to accept A|Club rewards vouchers in case of unauthorized usage.
Several A|Club rewards partner vouchers may be used to pay for a given service, and you may pay for additional required amounts using any other payment method accepted by the partners participating in the A|Club program.
A|Club rewards partner vouchers are valid for a period of one (1) year from the date of issue. The expiration date is printed on the front of each A|Club rewards voucher. In order to be valid, vouchers must be used for payment before the expiration date. A|Club rewards partner vouchers may be transferred and are non-nominative. Vouchers shall not be reimbursed, and A|Club points shall not under any circumstances be recredited in case of loss, theft, destruction or expiration, and change is not returned on purchases made with vouchers.
A|Club rewards partner vouchers are only valid if accompanied by their original stub.
A|Club rewards partner vouchers may not be used for full or partial prepayment or to guarantee a reservation.
Conditions and restrictions for using A|Club rewards partner vouchers are indicated on the back of each voucher.
Specific conditions may apply for each partner.

9.2. Conversion to Airline Miles

In order to convert A|Club points into Airline Miles, the Member must be registered in the airline program to which he or she wishes to transfer A|Club points prior to ordering the transfer.
The Member may convert his or her A|Club points into airline miles (after reaching a minimum level of A|Club points) with A|Club Program partners (based on his or her account balance shown on a-club.com in the My Profile section). The list of participating airline carriers, conversion limit(s) and the A|Club points-to-Airline Miles conversion rates are provided on the Rewards section in the Airline Miles page on a-club.com .
The Member must request points' conversion to Airline Miles via a-club.com . It may take up to six (6) weeks for points to be transferred to the desired airline loyalty program.

9.3. Donating A|Club points to a charitable organization

Whenever the number of A|Club points accumulated in a Member's A|Club account reaches a threshold level of A|Club points (as indicated by the points balance on the statement), the Member may donate his or her A|Club points to a charitable organization (Institut Pasteur). The A|Club points threshold is defined in the Awards section. A|Club vouchers (value and conversion schedules) are described in detail in the Awards section.
Members may donate their A|Club points via the a-club.com site.
A|Club points donations to Institut Pasteur may not be deducted from your income tax unless you reside in France. Members residing in countries other than France are responsible for checking with a tax specialist to find out whether or not A|Club points donations may be deducted from income tax.
Once A|Club points have been donated, you may no longer use those points. All A|Club points donations are final.
The Institut Pasteur name and logo are used here with the organization's permission. This permission does not under any circumstance constitute an explicit or implicit recommendation of any kind of any product, service or PROFID company on the part of the Pasteur Foundation.
To learn more about Institut Pasteur, please visit www.pasteur.fr. PROFID reserves the right to modify or suspend this program at any time without prior notice. A|Club program Terms and Conditions apply to this offer.
The conditions below apply only to French tax residents:
- Tax reduction and issuance of a tax receipt:
The benefit of an income tax reduction for physical persons corresponds to 66% of their donation, within the limit of 20% of their taxable revenue, on the condition that donations are made to a public-interest organization presenting one of the characteristics enumerated in section 1 of the article 200 in the French General Tax Code.
Amounts eligible for a reduction in income tax must be real donations that are made with the intent of giving (animus donandi) by the donor and must not be based on any direct or indirect counterpart to the profit of their executor (A|Club card cardholder).
It is the Institut Pasteur's responsibility to provide a tax receipt in compliance with the conditions set by legislation insomuch as the donors are entitled to benefit from the corresponding income tax reduction.

10. ERRORS AND RETROACTIVE CLAIMS

10.1. Accor claims

10.1.1. Earned A|Club points
If the Member notices that A|Club points have not been properly credited to his or her account after a minimum waiting period of 2 weeks, he or she may request that the balance be adjusted within a period of six (6) months following a stay at a participating hotel (based on the check-out date). For this, he or she must fill a claim by filling in the corresponding form in the Customer support section on a-club.com . Here the Member must prove details of the claim and submit a copy of the invoice from the hotel in question.
In order for the Member to be entitled to earn A|Club points, the invoice corresponding to the claim must imperatively be in (or include) the name of the A|Club Member.
The Member may submit other types of Program-related claims using forms also available in the Customer support section.

10.1.2. A|Club rewards gift vouchers
The Member will find corresponding forms for all claims related to A|Club rewards gift vouchers (reception, use, etc.), in the Customer support section on a-club.com .

10.2. Partner claims

10.2.1. Points earned
If the Member has a claim related to A|Club points earned from A|Club Program partners, the A|Club Member may submit a request by filling in the corresponding claim form provided in the Customer support section of the A|Club Web site. Here the Member can explain the reason for the claim and submit any relevant receipts. The time limit for submitting a claim following a transaction may vary with different Partners, and is indicated in the Partners page in the About A|Club section on the A|Club site.
In order for the member to be entitled to earn A|Club points, the invoice corresponding to the claim must imperatively be in the name of the A|Club Member.

10.2.2. Using A|Club reward gift vouchers with Partners
For any claims related to the acceptance of A|Club rewards gift vouchers by A|Club Partners, the Member may use the corresponding form in the Customer support section of the A|Club web site to submit a claim.

10.2.3. Converting A|Club points
The Administrator's responsibility with respect to converting A|Club points into Airline Miles ends at the moment the airline company confirms the conversion request. If, for some reason, the A|Club points are not debited from the Member's account, the Member must renew his conversion request. If the A|Club points are debited but if the airline miles are not properly credited to the specified airline loyalty program account, the Member will need to fill a Retro Claim form (6 months delay after conversion request is confirmed) inside the Customer support section. An e-mail will keep him informed of the retro claim process afterwards.

11. PROGRAM COMMUNICATIONS

The Member can access all information related to his or her membership in the A|Club Program (including the current A|Club points balance) on a-club.com .
Any A|Club Member who has joined the Program accepts to receive commercially-related electronic communications from the Program. The Member will receive e-mail with commercial information related to the A|Club Program. If the Member no longer wishes to receive such e-mails from the Program, he or she may cancel this option at any time without any other consequences..
Any changes to e-mail or postal addresses, Member name or any other relevant membership information must be made by the Member directly in his or her A|Club My Profile section via the A|Club Web site.

12. DATA PRIVACY AND APPLICABLE LAW

The information collected during the signup process, and related to using the A|Club card, is subject to processing in order for the Administrator to be able to handle the Client’s request appropriately, to provide the expected services, and, if the Administrator accepts the request, to send him or her commercial information related to the A|Club Program. This information is handled by Accor, who is responsible for data processing, as well as by its subsidiaries, notably PRO-FID and A|Club Customer Service .
In compliance with Act n°78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties, Members are allowed to access, modify, correct or suppress any information related to him or her, as well as to oppose the processing of this information, by contacting A|Club Customer Service .
Membership in the Program implies the explicit and unconditional acceptance of these General Terms and Conditions on the part of the Member. The present General Terms and Conditions supersede any previous texts on the subject.
In case of a dispute between the Member and PRO-FID, both parties agree to first seek out-of-court settlement.
A|CLUB IS GOVERNED EXCLUSIVELY BY FRENCH LAW. Any dispute or litigation resulting from the context described in the present General Terms and Conditions that cannot be resolved aimiably out-of-court will be handled by courts in the jurisdiction of Paris.
All details about our Privacy Policy here.

13. MEMBER INFORMATION

For any information and details related to the A|Club Program, in particular with respect to additional services provided by participating hotels, partner benefits and conditions for A|Club rewards gift vouchers, please check the A|Club Web site.

1. PROGRAM OVERVIEW

The goal of the A|Club loyalty Program (the "Program"), offered by PRO-FID (the "Administrator"), the company in charge of building customer loyalty for hotels in the Accor Group, is to enable Members ("Members") of the A|Club Program to receive the benefits described below when they stay at Accor hotels participating in the Program, as well as when they buy products and services offered by Program Partners.

2. DEFINITIONS

A|Club Point: The unit value, counted in points, generated according to an established conversion schedule of monetary expenses by a Member in an Accor hotel or at a Partner participating in the Program. Bonus A|Club points may also be granted by an Accor hotel for promotional purposes.

Adjustment: A|Club points credit following a claim by the Member, or in case of an error on the part of the Program.

Client: A client who has not yet accepted the Program’s General Terms and Conditions.

FFP, or Frequent Flyer Program: Loyalty program offered by an airline carrier.

Member: A client who has accepted the Program’s General Terms and Conditions.

Outlay: A cash payment made or complimentary service provided on an exceptional basis by a hotel.

Partner; Company offering A|Club points to A|Club members consuming in its point of sales or accepting the A|Club rewards gift vouchers for payment in the same point of sales, or both.

Status: Member level that determines the conversion schedule for earned A|Club points as well as other benefits he or she receives at the hotel. Status is related to the Member's length of stay (or monetary amount spent) over a given period of time.

Transaction: Credit and debit of points on a Member's account.

3. HOTELS PARTICIPATING IN THE PROGRAM

Establishments in the following hotel brands participate in the Program, with some exceptions: Sofitel, Pullman, MGallery, Novotel, Mercure, Suitehotel, ibis, all seasons, Adagio and Thalassa sea & spa.
All ibis hotels in China (except the ibis hotels in Hong Kong) do not participate in the A|Club program.
See exception hotels
If an establishment leaves the Accor network, or ceases to be a Participating Establishment, after a reservation has been made but before the actual stay, the Member does not earn A|Club points and does not benefit from any specific services or benefits at the hotel (including the use of A|Club Rewards vouchers). In addition, special offers are no longer valid after the date at which the establishment leaves the Accor network or ceases its participation in the Program, even if the reservation was made before that date.
If the Member is unjustly refused a credit of A|Club points or a specific advantage related to his or her membership, the responsibility of the Administrator is strictly limited to properly recording A|Club points on the Member’s account.

4. PROGRAM MEMBERSHIP

4.1. Membership conditions

The Program is open to any adult person. Companies, associations, groups, and Accor employees and partners are not entitled to join the Program. In order to be considered as a Member of the Program, the Client must pay an annual subscription fee. Payment may be made exclusively by bank card at the time of registration on the a-club.com Web site. The annual membership fee is 270 € HT, not counting temporary offers or specific local conditions indicated on the registration form. The Program card is nominative and strictly personal. It may not be lent or sold, and does not constitute a means of payment for goods or services, nor does it guarantee a reservation. Each A|Club Favorite Guest card contains the Member name, an individual identification number and the expiration date. Each Member may only possess one A|Club Favorite Guest card, whether acquired via subscription or as a loyalty award.
The A|Club Favorite Guest card may only be used by the Member whose name is printed on the card. The Member should not disclose his or her number or password to any other party. The Member is responsible for all operations on, and from, his or her account.
Members must have an individual e-mail address in order to sign up for the Program. The same e-mail address may not be used for two Members.
Program Members accept that the Program may be modified, in all or part, at any time and without notice. In case of such changes, an e-mail is sent to each Member, to the address indicated on the a-club.com Web site, in the My Profile section. This e-mail describes the new General Terms and Conditions as well their effective date: 15/09/2008 (last updating: 20/01/2010).

4.2. Ways to join the program

4.2.1. At participating hotels
Accor hotel clients participating in the Program may sign up for the A|Club Favorite Guest program at the hotel by contacting the reception desk at any time during their stay. The Client must provide the necessary information in order to become a Member and obtain a permanent Member number..

Sign-up for the program will be handled by the hotel for the free A|Club Loyalty card, and the Member must choose the Favorite Guest option when connecting to a-club.com for the first time. The new Member will immediately receive an e-mail message and must confirm his or her Favorite Guest registration in order to benefit from Program conditions and all related services: permanent reductions with participating hotel brands, access to various features on the a-club.com site (checking the A|Club points account, converting A|Club points, etc.), recognition at all Accor Internet sites and call centers when making reservations. In case the validation e-mail is lost, the new Member may proceed with validation on-line by connecting directly to a-club.com. If the Member does not validate his or her account within the time limit communicated to the Member, all personal data and acquired A|Club points are permanently deleted from the database. The new Member will immediately receive an e-mail confirming membership in the Program, along with an invitation to respond to a series of additional questions in order to better take the Member's needs into consideration.

4.2.2. On the A|Club Web site
People may also join the A|Club Program by filling in the sign-up form on the a-club.com Web site. After submitting the form, and after PROFID has validated membership payment via bank card, the Member will receive a sign-up confirmation e-mail, sent to the address indicated on the form, indicating the permanent card number. This Member number entitles the Member to benefit from all Program services immediately.

5. RECEPTION AND USE OF THE CARD

The Card is sent to the Member once registration in the Program is complete, and for on-line payment, once PRO-FID has validated payment of the subscription by bank card.
In order to benefit from Program benefits, the Member must indicate his or her Member number when making a reservation, and then present the card, or Member number if he or she has not yet received the card, upon check-in at the hotel. The Member must respect these conditions to be entitled to Program advantages.
A Program Member may not cumulate benefits and A|Club points from different Programs for the same stay, with the exception of loyalty programs related to the use of credit cards.
Engagements and rules to be respected by the Member:
- To remain courteous at all times.
- Present his or her card and/or number when booking a room or at check-in time at the hotel.
- The Member must not lend his or her card to any third-party.
- Fraud or attempted fraud to obtain points is strictly forbidden.
- If the card is lost or stolen, the Member must inform the program Administrator via the Customer Support section on the a-club.com Web site.

6. CANCELLATION CONDITIONS & PROCEDURES

6.1. Cancellation by Member

Membership in the A|Club Favorite Guest program is for a minimum duration of one (1) year. If the card expires, the Member can no longer benefit from the benefits and services related to the card, with the exception of acquired points that may be converted under the validity conditions described in section 7.3. After a period of 30 days following the expiration of his or her A|Club Favorite Guest card, the Member will automatically receive an A|Club loyalty card with a status level that corresponds to his or her activity over the 12 preceding months (number of nights spent at Accor hotels or the number of A|Club points that have been earned. The A|Club points balance on the Member's A|Club Favorite Guest account is automatically transferred to the A|Club loyalty card account. The initial value of all A|Club points in question remains the same.
At any time, the Member may decide to cancel his or her participation in the Program by contacting customer service. No reimbursement shall be made, either full or partial, for any issued membership card, even if the card is unused. Membership cancellation implies complete and total withdrawal from the Program, thus permanently ending the existing relationship between A|Club and the Member. This withdrawal causes all data pertaining to the Member to be deleted from the A|Club database, along with all points remaining in his or her account at the time of cancellation.

6.2. Cancellation by Administrator

Any use of the A|Club Card (thus of the Program) in contradiction with the present Terms and Conditions may result in the immediate cancellation of the card and its benefits, the closing of the Member’s account, and the deletion of all accumulated A|Club Points, without the Member having any right to claim any compensation of any kind. In case payment for the membership subscription is rejected by the Member's bank, the Administrator is entitled to close the Member's A|Club account and delete all accumulated A|Club points without the Member having any right to claim compensation of any kind.

7. EARNING A|CLUB POINTS

A|Club points may not be transferred to another Member.
A|Club points do not have any cash value. Lost or unused A|Club points may not be redeemed for any monetary amount whatsoever.

7.1. Rules for earning A|Club points at participating hotels

A|Club Favorite Guest Members earn A|Club points according to the following schedule:
- 1 eligible euro spent = 3.5 A|Club points at Sofitel, Pullman, MGallery, Novotel, Mercure, Suitehotel, ibis and all seasons brand hotels, and at Adagio and Thalassa sea & spa.

7.2. Exchange rates and rounding

7.2.1. Exchange rates
The amount on invoices paid outside the Euro zone will be converted to Euros. An exchange rate will be applied based on the average exchange rate over the month preceding that in which the transaction was recorded, defined as follows: the exchange rate to be used is that of the last work-day of the month preceding the stay for which the transaction was recorded. This rate is extracted from the multi-currency “Multidevises” database for currency and financial information at Natixis bank, a company with 1,955,268,310.40 Euros capital, with headquarters at 30 avenue Pierre Mendes France, in Paris, France, 75013.

7.2.2. Rounding out calculations
Only a whole number of A|Club points can be granted. If the exchange rate application used for converting euros into A|Club points results in a number of A|Club points with a decimal value, the number of A|Club points credited to the Member's account will be rounded down to the nearest whole number if the decimal is below 5, and will be rounded up to the nearest whole number if the decimal value is equal to, or higher than, 5.
For example:
Expenditure of 150.60 euros results in a credit of 527 A|Club points (150.60 * 3.5 = 527.1).
Expenditure of 150.80 euros results in a credit of 528 A|Club points (150.80 * 3.5 = 527.8).

7.3. Validity of A|Club points

A|Club points are valid for a period of 12 months (365 days) following the date they are recorded. Validity is extended for 365 days each time the Member generates a hotel credit transaction on his or her account (other than an Adjustment).
If the Member does not generate any transactions during a 365 day period, all previously-acquired A|Club points on his or her account are lost without notice and without the possibility of restoring or transferring them.
If the Member does not renew his or her subscription to the A|Club Favorite Guest card, the available A|Club points balance is transferred to an A|Club loyalty card as described in section 6.1.

7.4. Earning points in the Accor hotel network

7.4.1. Eligible stays
When a Member stays at a hotel participating in the Program for a maximum of 30 consecutive nights, including at least one paid night, and truly staying at the hotel, the Member's account is credited with A|Club points according to the conditions described in paragraph 7.1.
Points calculation is based on the total amount of eligible expenses paid (see definition in paragraph 7.4.3), excluding applicable taxes. The invoice must be paid while the Member is at the hotel, and payment must be accepted and confirmed to qualify. Thus, if the Member issues an order to block the check used to pay the hotel, or if the bank account does not have sufficient funds to cover the check, or if the Member disputes payment made by a bank or credit card, A|Club points are not granted for the transaction in question.
For stays comprised of several consecutive nights, the Member may only present his or her card one single time during check-out when settling the entire bill. No additional points shall be credited to Members for a stay with check-in and check-out both on the same day.

7.4.2. Eligible rates
Eligible rates give Members the right to earn Program benefits. Eligible rates include all public, corporate and promotional rates with the exception of the following rates:

- Room rates for business or leisure group reservations (except if the hotel stay is paid individually by the Member upon check-out), when rooms are reserved as part of a conference or organized trip, or a group account or an account that is paid for globally.
- Partner Rates.
- Crew room rates (airline, maritime and other companies).
- Room rates for Accor and partner company employees.

7.4.3. Eligible expenses
Eligible expenses include:

- Hotel stay expenses for the Member and one other room (a maximum total of 2 paid rooms), on the condition that said rooms are checked-in under the Member's name, that the Member stays in one of said rooms, that the second room is occupied by at least one member of his or her family, of minor age, and that the Member personally pays the charges related to his or her rooms upon check-out.
- Additional services on top of the hotel stay itself, as defined here: mini-bar, telephone, room service, paid TV, cleaning, Member meals taken in the hotel restaurant, and drinks at the hotel bar.
- Expenses for thalassotherapy and balneotherapy services in an Thalassa sea & spa center affiliated with the participating hotel, and only if the Member stays at that hotel.
Exceptions: Non-eligible expenses (stays and expenses for which the Member does not earn A|Club points or other Program benefits)

- Extra services (even if paid at the hotel) as part of a stay that is not paid directly on site at the hotel (such as stays bought via a Tour Operator) are not eligible for A|Club points.
- Taxes (such as VAT), tips, fees for services and other applicable fees.
- Outlays.
- Expenses incurred as part of a company-organized conference, banquet or any other gathering, including private events, that are paid for globally by the Member (except Meeting Planners card).
- All other fees paid, such as business center services, in-store purchases, spa products and services, hair dresser or barber, beauty parlor, and golf green fees. Note: eligeability rules regarding parking may vary with hotel structure.
- All fees that are not specifically listed as being eligible.
Exception: Mercure Apartments, which exclude them of punctuating nothing but RN’s.

7.4.4. Restrictions based on type of sale
Prepaid rooms that are reserved by an agent or third party paid directly by the Member for his or her stay, such as a travel agent, Tour Operator or Internet distribution channel, are not eligible for A|Club points or other benefits related to the Program.

7.5. Earning A|Club points with Partner companies

A|Club points may be earned via a variety of Program partners, as described in the Partners section on the A|Club Web site.

8. OTHER PROGRAM BENEFITS

Rules for earning Program benefits depend on the validity of the Member's A|Club Favorite Guest card at the time of his or her stay at a participating hotel (check-in date). Program benefits are only granted to the Member if the corresponding stay is eligible.

8.1. Preferential rates

The cardholder is entitled to benefit from reduced room rates, depending on the hotel brand as described below:


Sofitel network (*):
The A|Club Favorite Guest card entitles the Member to one of the following options, subject to availability:
- Either a 5% reduction off the premium rate (displayed or otherwise communicated by the hotel, Accor Group hotel reservation center or on sofitel.com and accorhotels.com web sites, excluding all other reductions or promotions), not including breakfast.
- Or a 5% reduction off promotional rates, Smart or Early rates (subject to conditions) displayed or otherwise communicated by the hotel, Accor Group hotel reservation center or on sofitel.com and accorhotels.com web sites on the day the reservation is made, subject to meeting all other conditions applicable to said rates.

Pullman network (*):
The A|Club Favorite Guest card entitles the Member to one of the following options, subject to availability:
- Either a 15% reduction off the best unrestricted room rate (displayed or otherwise communicated by the hotel, Accor Group hotel reservation center or on pullmanhotels.com and accorhotels.com web sites, excluding all other reductions or promotions), not including breakfast.
- Or a 5% reduction off promotional rates (subject to conditions) displayed or otherwise communicated by the hotel, Accor Group hotel reservation center or on pullmanhotels.com and accorhotels.com web sites on the day the reservation is made, subject to meeting all other conditions applicable to said rates.

MGallery(*):
The A|Club Favorite Guest card entitles the Member to one of the following options, subject to availability:
- Either a 15% reduction off the best unrestricted room rate (displayed or otherwise communicated by the hotel, Accor Group hotel reservation center or on mgallery.com and accorhotels.com web sites, excluding all other reductions or promotions), not including breakfast.
- Or a 5% reduction off selected rates subject to conditions, displayed or otherwise communicated by the hotel, Accor Group hotel reservation center or on mgallery.com and accorhotels.com web sites on the day the reservation is made, subject to meeting all other conditions applicable to said rates.

Novotel network (*):
The A|Club Favorite Guest card entitles the Member to one of the following options, subject to availability:
- Either a 15% reduction off the best unrestricted room rate (displayed or otherwise communicated by the hotel, Accor Group hotel reservation center or on novotel.com and accorhotels.com web sites, excluding all other reductions or promotions), not including breakfast.
- Or a 5% reduction off selected rates subject to conditions, displayed or otherwise communicated by the hotel, Accor Group hotel reservation center or on novotel.com and accorhotels.com web sites on the day the reservation is made, subject to meeting all other conditions applicable to said rates.

Mercure network (*):
The A|Club Favorite Guest card entitles the Member to one of the following options, subject to availability:
- Either a 15% reduction off the best unrestricted room rate (displayed or otherwise communicated by the hotel, Accor Group hotel reservation center or on mercure.com and accorhotels.com web sites, excluding all other reductions or promotions), not including breakfast.
- Or a 5% reduction off selected rates subject to conditions, displayed or otherwise communicated by the hotel, Accor Group hotel reservation center or on mercure.com and accorhotels.com web sites on the day the reservation is made, subject to meeting all other conditions applicable to said rates.

Suitehotel network (*):
The A|Club Favorite Guest card entitles the Member to one of the following options, subject to availability:
- Either a 10% reduction off the best unrestricted room rate (displayed or otherwise communicated by the hotel, Accor Group hotel reservation center or on suitehotel.com and accorhotels.com web sites), not including breakfast.
- Or a 5% reduction off 4 – 7 night rates not including breakfast.

ibis network (*):
The A|Club Favorite Guest card entitles the Member to a 10% reduction off the full room rate with breakfast and dinner.

all seasons network (*):
The A|Club Favorite Guest card entitles the Member to one of the following options, subject to availability:
- Either a 10% reduction off the full room rate with breakfast, as well as a 10% reduction on the room rate with breakfast and dinner.
- Or a 5% reduction off selected rates subject to conditions, displayed or otherwise communicated by the hotel, Accor Group hotel reservation center or on all-seasons-hotels.com and accorhotels.com web sites on the day the reservation is made, subject to meeting all other conditions applicable to said rates.

Adagio network (*):
The A|Club Favorite Guest card entitles the Member to a 5% reduction off public rate for minimum 10-night stays.

Thalassa sea & spa network (*):
The Thalassa sea & spa brand is associated with hotel brands to designate specific hotels in the Leisure sector. A 10% reduction is applied to rates that include lodging and therapeutic cure. This reduction is valid on displayed rates or rates otherwise communicated by the hotel, Accor Group hotel reservation center or on accorthalassa.com web sites, subject to meeting all other conditions applicable to said rates.

For reservations benefitting from promotional rates with specific conditions, such as reservations requiring prepayment, and non-changeable, non-cancellable reservations, the Member must respect the terms of sale related to the rate in question, and authorize corresponding payment debit from his or her payment card.
These reductions also apply to the price for a single additional room that is occupied by a child or a member of the Member's family, on the condition that he or she stays at the hotel at the same time as the Member.
The net rate, including the reduction granted to cardholders, is displayed directly on the reservation site for Accor Group hotels.

(*) With some exceptions: The List of Exceptions is available from A|Club Customer Service and on the a-club.com Web site.

8.2. Preferential rates with A|Club Partners

The Member is entitled to benefit from preferential car rental rates at Europcar, as defined in the Partners section.

8.3. Hotel services

A|Club Favorite Guest Members benefit from the following benefits and services during their stays at Accor hotels participating in the Program:

- Guaranteed room availability is possible if the reservation is made before noon (12:00) local time in the country where the hotel is, at least three (3) days before the expected arrival date (7 days for Thalassa sea & spa, only for 4-7 night packages at Suitehotel and only for minimum 4-night stays at Adagio). This guarantee only applies to stays at the regular public rate or full rate (not including promotions or reductions), and for a maximum of one room (the Member’s room). If the hotel is unable to guarantee room availability, it is committed to obtaining accommodation for the Member at another nearby Accor hotel or at a hotel in an equivalent category. If it is necessary for the Member to stay in a hotel that is not part of the Accor group, the hotel will reimburse the Member for any difference in the cost of the first night and any related transportation fees, upon presentation of the corresponding receipts. All hotel stay expenses for said night (price paid by the Member plus the additional price difference reimbursed by the hotel) are eligible for A|Club point’s credit. This guarantee for room availability is valid for all participating Accor hotels with the exception of those hotels listed here ( See exception hotels ). Room guarantees are not available during exceptional events that generate high demand for the desired destination ( See exception dates ). In order to ensure that the Member benefits accordingly from the room availability guarantee, he or she must always explicitly request said guarantee at the time of reservation.
- A welcome drink upon arrival (for one or two people, to be consumed at the hotel bar or restaurant during the stay) at any Accor hotel except for ibis, Suitehotel and Adagio. A glass of “Grands Vins Mercure” wine upon arrival at any Mercure hotel in France (for one or two people, to be enjoyed at the hotel bar or restaurant during the stay).
- A welcome gift at any Accor hotel (and for minimum 10-night stays at Adagio), except for Pullman, Novotel, Mercure, Suitehotel and all seasons .
- The option for late check-out until 4:00 pm on the date of departure at any Accord hotel, except for Thalassa sea & spa, at no additional charge, subject to room availability. The Member's desire to keep the room must be mentioned at the reception desk upon arrival.
- Upgrade to the next higher room category at Sofitel hotels (subject to room availability at the time of check-in). The Member must request this advantage upon his or her arrival at the hotel.
- Dedicated customer service by telephone for all Program-related information.

9. CONVERTING POINTS

9. CONVERTING POINTS

A|Club points may be converted into:
- A|Club rewards gift vouchers
- Airline Miles
- or as a donation to a charitable organization
All orders to convert A|Club points into vouchers, airline miles or for charity are final and irreversible. A|Club points are debited from your account as soon as the order is placed.

9.1. Conversion into A|Club rewards gift vouchers

Whenever the number of A|Club points in the Member's A|Club account reaches a certain pre-defined level of A|Club points (as indicated by the balance shown on the account statement), the Member may convert his or her A|Club points into A|Club rewards gift vouchers. The required level of A|Club points is indicated in the Rewards section. The description of the A|Club voucher (values and conversion schedule) is available in the Rewards section.
The Member must order A|Club rewards vouchers via the a-club.com Web site.
Amounts paid for using A|Club rewards vouchers are not eligible for A|Club points credit.
A|Club reserves the right to cancel an A|Club rewards voucher in case of proven fraud by the member.
Labeled in euros or US dollars, A|Club rewards vouchers may be used outside the country or zone of issue.
The currency exchange rate used is that rate on the last work-day of the month extracted from the Natixis Bank "Multidevises" database (establishment with 1,955,268,310 euros capital and headquarters at 30 avenue Pierre Mendes France in Paris, France 75013).
There are two types of A|Club rewards gift vouchers: hotel vouchers (in electronic format) and partner vouchers (in paper format).
9.1.1 A|Club rewards hotel vouchers
A|Club rewards hotel vouchers are exclusively available in electronic format for you to print. They are accepted every day of the week up until the expiration date printed on each voucher to pay for all or part of your services, including at least one night, at hotels participating in the A|Club program: Sofitel, Pullman, MGallery, Novotel, Mercure, Suitehotel, ibis and all seasons, as well as Adagio Aparthotels and Thalassa establishments. Vouchers are accepted at ibis hotels in France only on Friday, Saturday and Sunday nights.
A|Club rewards hotel vouchers are not accepted by partners participating in the A|Club program. (Find more information in the Partners section).
A|Club rewards hotel vouchers may be transferred and are non-nominative.
A|Club rewards hotel vouchers are valid for a period of 6 months from the date of issue. The expiration date is printed on the front of each A|Club rewards hotel voucher.
In order to be valid, vouchers must be used for payment before the expiration date, by presenting the printed voucher at the hotel.
A|Club rewards hotel vouchersmay only be used for payment when you are actually at the hotel. You must show your e-vouchers at check-out time. Vouchers are no longer valid once their serial number has been deactivated by the hotel.
A|Club rewards hotel vouchers may not be used for full or partial prepayment or to guarantee a reservation (prepaid, non-cancelable, non-modifiable rates shall not be reimbursed under any circumstances -- only those expenses paid for on-site may be paid for with A|Club rewards vouchers.)
Several A|Club rewards hotel vouchers may be used to pay for a given service, and you may pay for additional amounts using any other payment method accepted by the hotel.
You may print A|Club rewards hotel vouchers from any properly equipped computer (you will need a computer connected to the Internet, Adobe Reader software and a laser or ink-jet printer with a minimum resolution of 300 dpi). These A|Club rewards hotel vouchers are only valid if printed on plain white A4 paper or US letter (blank on both sides), without changing print size, in portrait mode (vertical), using a laser or ink-jet printer.
A|Club rewards hotel vouchers that are partially printed, damaged or illegible will not be accepted as payment in hotels.
A|Club rewards hotel vouchers shall not be replaced or reimbursed, and A|Club points shall not be recredited in case of loss, theft, deterioration or expiration, or for anomalies that may arise when placing an order.
Conditions and restrictions for using A|Club rewards hotel vouchers are available on the a-club.com Web site when placing a voucher order, as well as on the printable version of the vouchers.
The hotel reserves the right to refuse to accept A|Club rewards hotel vouchers in case of unauthorized usage.
9.1.2 A|Club rewards partner vouchers
A|Club rewards partner vouchers are provided in paper format. They are accepted every day up until the expiration date printed on the front of each voucher to pay for all or part of services or purchases at selected partner establishments participating in the A|Club program (more information is available in the Partners section).
A|Club rewards partner vouchers are not accepted at Accor hotels participating in the A|Club program. The partner reserves the right to refuse to accept A|Club rewards vouchers in case of unauthorized usage.
Several A|Club rewards partner vouchers may be used to pay for a given service, and you may pay for additional required amounts using any other payment method accepted by the partners participating in the A|Club program.
A|Club rewards partner vouchers are valid for a period of one (1) year from the date of issue. The expiration date is printed on the front of each A|Club rewards voucher. In order to be valid, vouchers must be used for payment before the expiration date. A|Club rewards partner vouchers may be transferred and are non-nominative. Vouchers shall not be reimbursed, and A|Club points shall not under any circumstances be recredited in case of loss, theft, destruction or expiration, and change is not returned on purchases made with vouchers.
A|Club rewards partner vouchers are only valid if accompanied by their original stub.
A|Club rewards partner vouchers may not be used for full or partial prepayment or to guarantee a reservation.
Conditions and restrictions for using A|Club rewards partner vouchers are indicated on the back of each voucher.
Specific conditions may apply for each partner.

9.2. Conversion to Airline Miles

Any time the Member accumulates a certain level of A|Club points on his or her account (according to the balance indicated on the Member’s account), the Member may convert some or all of these A|Club points into A|Club rewards gift vouchers. The required amount of A|Club points is defined in the Rewards section.
A|Club rewards gift vouchers are accepted by the hotels participating in the A|Club Program as well as by specific Partners (all related information can be found in the Partners section). At ibis France, vouchers are only accepted on weekends (Friday, Saturday, Sunday). The hotel is entitled to refuse to accept these weekend France rewards in case of unauthorized use. A|Club rewards gift vouchers are also accepted by selected partners participating in the A|Club program (information available in the Partners section).
A complete description of A|Club rewards gift vouchers (values and conversion schedules) is provided on a-club.com in the Rewards section.
Members must order their A|Club rewards gift vouchers via the a-club.com Web site.
A|Club rewards gift vouchers may be used as means of payment for all rates (public and promotional pricing) in all hotels participating in the A|Club Program.
Amounts paid using A|Club rewards gift vouchers do not generate A|Club points credit.
A|Club rewards gift vouchers are valid for a period of 1 year following their date of issue. The validity expiration date is indicated on the front of each A|Club rewards gift voucher. In order for a voucher to be valid, it must be used as a means of payment for all or part of a specific service at a participating hotel before the check's expiration date. These vouchers may be transferred by the Member to another person. Vouchers are not reimbursable and cannot, in any case, be subject to re-issuance of A|Club points in case of loss, theft, destruction or expiration. Cash change is not given for purchases made with A|Club rewards gift vouchers.
A|Club rewards gift vouchers are only valid when accompanied by the original check stub (counterfoil).
A|Club rewards gift vouchers may not be used as full or partial pre-payment or to confirm a reservation.
The terms and restrictions on using A|Club rewards gift vouchers are indicated on the back of each check.
A|Club rewards gift vouchers are the responsibility of the Member. Lost or stolen gift vouchers cannot be replaced.

9.3. Donating A|Club points to a charitable organization

Whenever the number of A|Club points accumulated in a Member's A|Club account reaches a threshold level of A|Club points (as indicated by the points balance on the statement), the Member may donate his or her A|Club points to a charitable organization (Institut Pasteur). The A|Club points threshold is defined in the Awards section. A|Club vouchers (value and conversion schedules) are described in detail in the Awards section.
Members may donate their A|Club points via the a-club.com site.
A|Club points donations to Institut Pasteur may not be deducted from your income tax unless you reside in France. Members residing in countries other than France are responsible for checking with a tax specialist to find out whether or not A|Club points donations may be deducted from income tax.
Once A|Club points have been donated, you may no longer use those points. All A|Club points donations are final.
The Institut Pasteur name and logo are used here with the organization's permission. This permission does not under any circumstance constitute an explicit or implicit recommendation of any kind of any product, service or PROFID company on the part of the Pasteur Foundation.
To learn more about Institut Pasteur, please visit www.pasteur.fr. PROFID reserves the right to modify or suspend this program at any time without prior notice. A|Club program Terms and Conditions apply to this offer.
The conditions below apply only to French tax residents:
- Tax reduction and issuance of a tax receipt:
The benefit of an income tax reduction for physical persons corresponds to 66% of their donation, within the limit of 20% of their taxable revenue, on the condition that donations are made to a public-interest organization presenting one of the characteristics enumerated in section 1 of the article 200 in the French General Tax Code.
Amounts eligible for a reduction in income tax must be real donations that are made with the intent of giving (animus donandi) by the donor and must not be based on any direct or indirect counterpart to the profit of their executor (A|Club card cardholder).
It is the Institut Pasteur's responsibility to provide a tax receipt in compliance with the conditions set by legislation insomuch as the donors are entitled to benefit from the corresponding income tax reduction.

10. ERRORS AND RETROACTIVE CLAIMS

10.1. Accor claims

10.1.1. Earned A|Club points

If the Member notices that A|Club points have not been properly credited to his or her account after a minimum waiting period of six (6) weeks, he or she may request that the balance be adjusted within a period of six (6) months following a stay at a participating hotel (based on the check-out date). For this, he or she must fill in the claim form in the corresponding Customer support section on the A|Club Web site or by contacting Customer Service directly. On the Web site, the Member can describe the reason for the claim and submit a copy of the invoice from the hotel in question.
In order for the Member to be entitled to earn A|Club points, the invoice corresponding to the claim must imperatively be in the name of the A|Club Member.
The Member may submit other types of Program-related claims using forms also available in the Customer Support section.

10.1.2. A|Club rewards gift vouchers
The Member must use the corresponding form in the Customer Service section on a-club.com for any claim related to A|Club rewards gift vouchers (reception, use, etc.).

10.1.3. Preferred rates
For any claim related to the application of preferred rates at participating hotels, the Member must use the corresponding claim form found in the Customer support section.

10.2. Partner claims

10.2.1. A|Club points earned
In case the Member has a claim related to A|Club points earned from A|Club Program partners, the A|Club Member may submit a request by filling in the corresponding claim form provided in the Customer support section of the A|Club Web site. Here the Member can explain the reason for the claim and submit any relevant receipts. The time limit for submitting a claim following a transaction may vary with different Partners, and is indicated in the Partners section on the A|Club site.
In order for the member to be entitled to earn A|Club points, the invoice corresponding to the claim must imperatively be in the name of the A|Club Member.

10.2.2. Using A|Club rewards gift vouchers with Partners
For any claims related to the acceptance of A|Club rewards gift vouchers by A|Club Partner establishments, the Member must use the corresponding form in the Customer Service section of the A|Club web site to submit a claim.

10.2.3. Converting points
The Administrator's responsibility with respect to converting A|Club points into Airline Miles ends at the moment the airline company confirms the conversion request. If, for some reason, the A|Club points are not debited from the Member's account, the Member must renew his conversion request. If the A|Club points are debited but if the airline miles are not properly credited to the specified airline loyalty program account, the Member will need to fill a Retro Claim form (6 months delay after conversion request is confirmed) inside the Customer support section. An e-mail will keep him informed of the retro claim process afterwards.

11. PROGRAM COMMUNICATIONS

The Member can access all information related to his or her membership in the A|Club Program (including the current A|Club points balance) on the a-club.com Web site.
Any A|Club Member who has joined the Program accepts to receive commercially-related electronic communications from the Program. The Member will receive e-mail with commercial information related to the A|Club Program. If the Member no longer wishes to receive such e-mails from the Program, he or she may cancel this option at any time without any other consequences.
Any changes to e-mail or postal addresses, Member name or any other relevant membership information must be made by the Member directly in his or her A|Club account via the A|Club Web site.

12. DATA PRIVACY AND APPLICABLE LAW

The information collected during the signup process, and related to using the A|Club Program card, is subject to processing in order to be able to handle the cardholder's request appropriately, to provide the expected services, and, if accepted by the cardholder, to send him or her commercial information related to the A|Club Favorite Guest Program. This information is handled by Accor, who is responsible for data processing, as well as by its subsidiaries, notably PRO-FID and ACCOR Centre de Contacts Clients (ACCOR Customer Contact Center) or providers qualified by Accor to manage the A|Club program.
In compliance with Act n°78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties, Members are allowed to access, modify, correct or suppress any information related to him or her, as well as to oppose the processing of this information, by contacting A|Club Customer Service.
Membership in the Program implies the explicit and unconditional acceptance of these General Terms and Conditions on the part of the Member. The present General Terms and Conditions supersede any previous texts on the subject.
In case of a dispute between the Member and PRO-FID, both parties agree to first seek out-of-court settlement.
A|CLUB IS GOVERNED EXCLUSIVELY BY FRENCH LAW. Any dispute or litigation resulting from the context described in the present General Terms and Conditions that cannot be resolved aimiably out-of-court will be handled by courts in the jurisdiction of Paris. Provisions related to VAT are governed by French fiscal legislation.
Our commitments with respect to information Security and Confidentiality.

13. MEMBER INFORMATION

For any information and details related to the A|Club Program, in particular with respect to additional services provided by participating hotels, partner benefits and conditions for A|Club rewards gift vouchers, please check the A|Club Web site, a-club.com .