Frequently Asked Questions

How much does it cost to join the A|Club program?

The membership fee depends on which card you choose. The A|Club Loyalty card is free, whereas the other subscription cards require payment.

I recently joined the A|Club program. When will I receive my membership card?

A|Club will send your membership card to you after your first stay at a participating hotel or resort. Your card should arrive approximately two to three weeks after your first stay.

I just joined A|Club, but stayed at a participating hotel shortly prior to enrollment. Can I get credit for that stay?

No

Can a third party use my A|Club card?

The card is strictly personal and not transferable. It may not be sold or lent to a third party.

For how long is my A|Club Loyalty card valid?

Your A|Club Loyalty card is valid for life. However, your A|Club points have a validity period that depends on your activity.

How many A|Club points do I earn when I stay at a participating hotel?

- Get 2 A|Club points for every euro (€) spent at Sofitel, Pullman, MGallery, Suite Novotel, Novotel, Mercure and Adagio (excluding Adagio Access).
In dollars (US$), that's over 14 A|Club points for every $10 spent (*).
- Get 1 A|Club point for every euro (€) spent at ibis (excluding ibis budget) and all seasons/ibis styles.
Earn A|Club points only for weekend stays (including friday, saturday and/or sunday night) at ibis hotels in France.
In dollars (US$), that's over 7 A|Club points for every $10 spent (*).
- Get 2 A|Club points for every euro (€) spent at an Thalassa sea & spa Institute when staying at a Sofitel, Pullman, MGallery, Novotel or Mercure hotel.
- Get 1 A|Club point for every euro (€) spent at an Thalassa sea & spa Institute when staying at ibis (excluding ibis budget) or all seasons/ibis styles.
ibis hotels in France only award A|Club points for week-end stays.
In dollars (US$), that's over 7 A|Club points for every US$10 spent (*).
(*) For currencies other than euros, A|Club points are based on the current euro exchange rate.

A|Club Silver members earn a 50% bonus A|Club points, Gold members earn a 75% bonus A|Club points, Platinum members earn a 100% bonus A|Club points.

For how many rooms can I earn credit per stay?

Members can earn A|Club points for up to two rooms per stay when 1) both rooms are paid for by the member and all charges are settled at check-out, and 2) one room is occupied by the member. Please note that when booking two rooms, members only receive one night credit towards the next A|Club elite status.

How can I redeem my A|Club points?

Keeping track of your A|Club Points is easy. You can sign-in to your account on the A|Club web site anytime, or set your preferences to indicate that you’d like to sign up to receive updated account information delivered by e-mail.

Can I earn Airline Miles with my A|Club card when staying at a participating hotel?

You only earn A|Club points when you stay at participating Accor hotels, but those A|Club points can be easily converted into Airline Miles.

Following my stay, how long will it take before my A|Club points are credited to my A|Club account?

Please allow participating A|Club hotels up to ten days from your date of departure to credit your A|Club account with A|Club points for eligible charges.
If your stay does not appear in your account shortly after that time, please use our Missing A|Club Points online form to submit your stay details so that we can follow up on the issue for you.

How can I use my A|Club Points?

Turn your A|Club points into A|Club rewards hotel vouchers or Airline Miles easily. A|Club rewards hotel vouchers are available in euros or in US dollars, and are accepted at all participating properties* without restrictions: no black-out dates, 7 days a week (in all the hotels participating in the A|Club program). Besides, you can also convert your A|Club points into Airline Miles in a selection of Frequent Flyer programs, or you can also convert them into Shell ClubSmart points. (*) A|Club rewards hotel vouchers are only valid on weekends (Friday, Saturday, or Sunday nights) at ibis France.

How many different kinds of A|Club rewards vouchers are there?

There are two types of A|Club rewards vouchers: hotel vouchers (in electronic format) and partner vouchers (in paper format).

May I use my A|Club rewards hotel vouchers and A|Club rewards partner vouchers indifferently?

Warning, the A|Club rewards hotel voucher can't be used at partner establishment, and the A|Club rewards partner voucher can't be used to pay stays at one of the hotel participating in the A|Club program.

May I give away my A|Club rewards vouchers?

Yes. Your vouchers are non-nominative and may be transferred. You may give your hotel vouchers or partner vouchers to people who are not in the A|Club program.

My wife and I each have an A|Club card. Can we merge our A|Club points?

It is not possible to merge your A|Club points if you have two different accounts under two different names.

How to activate my "FFP burn preference"?

In order to transfer your A|Club points towards your preferred Frequent Flyer Program. Modify your profile under the "My Account" section. Select option 2, complete the details concerning your FFP card and confirm.

I have a Frequent Flyer Program card, can I transfer my A|Club points to this FFP account?

Yes, you can transfer your A|Club points into a wide selection of Frequent Flyer Programs. Click on Rewards and after on Airline Miles to proceed to your transfer.

What are the conditions for using A|Club rewards hotel vouchers?

Use your A|Club rewards hotel vouchers to pay for all or part of your stay at one of our 2,300 Accor hotels participating in the A|Club program around the world. As soon as you reach 2,000 A|Club points, you may order A|Club rewards gift vouchers for 40 € or 60 US$, valid all week long at Accor hotels*.
Your A|Club rewards hotel voucher is valid if it is printed on blank white paper, on both sides, without changing the print size, in black and white or in color, in portrait mode, with a laser or ink-jet printer.
(*) A|Club rewards hotel vouchers are only valid on weekends (Friday, Saturday, or Sunday nights) at ibis France.

I can't print my A|Club rewards hotel voucher

You may print your vouchers up to their expiration date, that is, 6 months from their date of order, using any computer connected to the Internet and to a standard printer.

I lost my A|Club rewards hotel voucher(s)

You may print your documents as many times as you need to simply by connecting to our site, a-club.com.

May I ask the reception desk at my hotel to print my A|Club rewards hotel vouchers?

No. Our staff is not able to connect to member accounts. They may therefore not print your A|Club rewards hotel voucher(s) or find out the number of a voucher ordered on-line by a particular member.

May I prepay for my stay on-line using my A|Club rewards hotel vouchers?

Payment using A|Club rewards hotel vouchers can only be made directly at the hotel. These vouchers may not be used to prepay for all or part of a stay, nor to hold a reservation.
For a prepaid non-cancelable, non-modifiable rate, for example, only those expenses paid for on-site at the hotel can be covered by A|Club rewards hotel vouchers.

What are the conditions for using A|Club rewards partner vouchers?

A|Club rewards partner voucher: 2,000 A|Club points = 40 € or 60 $ US, valid all week long with our partners.
A|Club rewards partner vouchers are accepted every day up until their expiration date, printed on the front (12 months) of each voucher, to pay for all or part of services and purchases at partner establishments participating in the A|Club program.

How can I contact Institut Pasteur?

For any questions concerning your donations to Institut Pasteur, you may send e-mail to: dons@pasteur.fr
By postal mail to this address:
Institut Pasteur
Dons, Partenariats, Evénements
25, rue du Dr Roux
75724 Paris, France cedex 15
Or by telephone:
Donation services: +33 1 40 61 33 33
Tax receipt services: +33 1 44 38 95 95

Can I benefit from a tax reduction?

Yes, but only if your tax domicile address is in France. Institut Pasteur will send your tax receipt to you directly.
For example, for a donation of 80€ (4,000 A|Club points ) to Institut Pasteur, 53€ will be deducted from your income tax. Your gift therefore really only costs you 27€.
If you are taxed under IFS status (wealth tax), you may benefit from a tax reduction for 75% of your donation. Attention: tax reductions on revenue and ISF may not be cumulated.

How will I receive my tax receipt?

Institut Pasteur will send you your tax receipt. For each donation, a tax receipt will be issued within 3 weeks of the donation order date. For example, if you make 5 donations during the year, you will receive 5 tax receipts.

What is the highest A|Club membership status, and how can I reach that level?

By joining the A|Club program, you may access different status levels. The activity on your account over a 12 month (365 day) period determines your status.
Your status changes when you meet the conditions to obtain a different status level, as described below: Your new status is valid for a period of 12 months (365 days). At the end of this 12-month period, your current status is renewed for an additional 12 months (365 days) if you still satisfy the conditions for that status. If you do not satisfy the conditions for the following 12 months, you will receive the status level that corresponds to your actual activity. The new card corresponding to your new status level is sent immediately.
Rules for earning Program advantages depend on your status at the time of the stay (check-in date). Program benefits are only granted to you if the corresponding stay is eligible, that is, if the stay qualifies for earning A|Club points.
Classic status: you become an A|Club Classic member starting with your first stay at an Accor hotel.
Silver status: from 10 nights per year at participating hotels, or 2,500 A|Club points.
Gold status: from 30 nights per year at participating hotels, or 10,000 A|Club points.
Platinum status: from 60 nights per year at participating hotels, or 25,000A|Club points.

What are the advantages of Silver status?

A|Club Silver membership status requires just 10 room nights or 2,500 A|Club points on a rolling 12 month basis. Members at this level receive specific benefits, including a welcome drink and gift at Sofitel hotels, plus a 50% bonus of A|Club points earned.

What are the advantages of Gold status?

After spending 30 nights or earning 10,000 A|Club points at participating hotels within 12 months, your membership is automatically upgraded to A|Club Gold status. Benefits at this level include a welcome drink and gift, late check out, room upgrades, guaranteed availability (with 5 days notice) at Sofitel, Pullman and MGallery hotels, plus a 75% bonus A|Club points earned!

What are the advantages of Platinum status?

After spending 60 nights or earning 25,000 A|Club points at participating hotels within 12 months, your membership is automatically upgraded to A|Club Platinum status. Benefits at this level include a welcome drink and gift, late check out, room upgrades, guaranteed availability (with 3 days notice) at Sofitel, Pullman and MGallery hotels, plus a 100% bonus A|Club points earned!
And enjoy a late check-out (subject to availability), plus a welcome gift for minimum 10-night stays at Adagio (excluding Adagio Access).

How is my room reservation guaranteed?

Your A|Club card does not constitute a guarantee of your reservation. You must provide a credit card number in order to guarantee your reservation regardless of your arrival time. For your security and to protect your personal information, your credit card information is not stored from one reservation to the next. In case of a non-canceled reservation, the amount of the first night will be debited from the provided credit card as a guarantee.

What is the Accor Favorite Guest Business card?

The Accor Favorite Guest Business card is a paid subscription card, valid for 1 year from the issue date, offering discounts and specific advantages and A|Club points for any stay at Sofitel, Pullman, MGallery, Novotel, Mercure, Suite Novotel, Mercure, Adagio (excluding Adagio Access), ibis (excluding ibis budget), all seasons/ibis styles hotels, as well as Thalassa sea & spa institutes around the world, and at Europcar, Lenôtre, and Club Med.
The Accor Favorite Guest Business card is comprised of two nominative parts held together by an eyelet and unseparable.

How much does the Accor Favorite Guest Business card cost?

The price of the Accor Favorite Guest Business card is 170€ (including 19.6% VAT), not counting special offers.

How long is my Accor Favorite Guest Business Card valid?

The card is valid for one year from its date of emission.

Accor Favorite Guest Business status levels

By joining the Accor Favorite Guest Business program, you may access different status levels. The activity on your account over a 12 month (365 day) period determines your status.
On the expiration date of the card or when the Member or Cardholder's renewal in the Accor Favorite Guest Business program is processed, he or she will be assigned the status that corresponds to his or her activity over the preceding 365 days (see schedule below). The new card corresponding to your new status level is sent immediately Rules for earning Program advantages depend on your status at the time of the stay (check-in date). Program benefits are only granted to you if the corresponding stay is eligible, that is, if the stay qualifies for earning A|Club points.
Each status level opens the door to new privileges:
- Classic status: you become an A|Club Classic member as soon as you join the program.
- Silver status: starting with 10 nights per year at Accor hotels, or 2,500 A|Club points.
- Gold status: starting with 30 nights per year at Accor hotels, or 10,000 A|Club points.
- Platinum status: starting with 60 nights per year at Accor hotels, or 25,000 A|Club points.

What are the advantages of Silver status?

To access Silver status, you must stay at least 10 nights over a period of one year, or earn at least 2,500 A|Club points. You will then earn 50% more A|Club points!

What are the advantages of Gold status?

To access Gold status, you must stay at least 30 nights over a period of one year, or earn at least 10,000 A|Club points. You will then earn 75% more A|Club points!

What are the advantages of Platinum status?

To access Platinum status, you must stay at least 60 nights over a period of one year, or earn at least 25,000 A|Club points. You will then benefit from a 100% bonus of A|Club points!

How can I benefit from the advantages and discounts offered by my Accor Favorite Guest Business card?

To benefit from discounts and advantages, the Accor Favorite Guest Business Member is required to present his or her card, with both parts attached together (by the eyelet at the bottom of the card), at the hotel's reception desk.
If, for some reason, the two parts of the membership card become separated, the card shall be considered as unusable. In this specific case, the Member is requested to order a replacement via Customer Service.

What discounts am I entitled to with the Accor Favorite Guest Business card?

You benefit from discounts as well as the best rate available at the time you make your reservation, at over 2,300 hotels around the world.
- SOFITEL: 15% every day on room rate (**).
- PULLMAN, MGALLERY, NOVOTEL and MERCURE: 15% every day on room rate (**).
- SUITE NOVOTEL: 10% every day on room rate (*).
- IBIS (excluding IBIS BUDGET): 10% every day on room rate (*), breakfast, and dinner.
- ALL SEASONS/IBIS STYLES: 10% every day on room rate (*), breakfast, and dinner.
- ADAGIO (excluding ADAGIO ACCESS): 5% on public rate for any stay over 4 nights minimum (*)
- Thalassa sea & spa: 10% on accommodations only, when combining a stay with spa treatment. Brand discounts apply for all other stays.
In addition, A|Club offers you promotional rates for certain dates on www.accorhotels.com, via reservation centers, and directly at hotels. With your Accor Favorite Guest Business card, you benefit from a 5% discount on these already exceptional rates, as well as 7% on "3-nights and more" and "8-nights and more" packages at Suite Novotel.
You also benefit from a permanent discount of 15% off Europcar car rental rates.
(*) On full rate. (**) On the best unrestricted room rate.

How do I benefit from guaranteed room availability?

Your Accor Favorite Guest Business card ensures the availability of a room in the establishment of your choice, or in a nearby establishment, on the condition that you make your reservation at least 3 days before your arrival. During peak periods, when the number of rooms allocated to Accor Favorite Guest Business members has been reached, our hotels will reserve your room at the best price of the day, and you may not cumulate your discounts with this preferential rate.
Some hotels do not apply these conditions, either all year or on certain dates.

How is my room reservation guaranteed?

Your Accor Favorite Guest Business card does not constitute a guarantee of your reservation. You must provide a credit card number in order to guarantee your reservation regardless of your arrival time. For your security and to protect your personal information, your credit card information is not stored from one reservation to the next. In case of a non-canceled reservation, the amount of the first night will be debited from the provided credit card as a guarantee.

Why do you ask for my credit card when I arrive at the hotel?

The credit card number you provide upon arrival simply constitutes a payment guarantee.

How many A|Club points can I earn with the Accor Favorite Guest Business card?

Accor Favorite Guest Business members earn A|Club points on the following basis:
- Earn 2 A|Club points for 1 Euro spent at Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure and Adagio hotels (excluding Adagio Access).
- Earn 1 A|Club point for 1 Euro spent at ibis (excluding ibis budget) and all seasons/ibis styles hotels.
- Earn 2 A|Club points for 1 Euro spent at Thalassa sea & spa institutes if you stay at a Sofitel, Pullman, MGallery, Novotel or Mercure hotel.
- Earn 1 A|Club points for 1 Euro spent at Thalassa sea & spa institutes if you stay at an ibis (excluding ibis budget) or all seasons/ibis styles hotel.
Accor Favorite Guest Business Silver members earn a bonus of 50% of their A|Club points; Gold members get 75% more points; and Platinum members get 100% more -- that is, double A|Club points.

When can I start using my A|Club Points?

You may order A|Club rewards gift vouchers as soon as you have earned 2,000 A|Club points.
A|Club rewards hotel vouchers: 2,000 A|Club points = 40 € or 60 US$, valid all week long at Accor hotels*.
A|Club rewards partner vouchers: 2,000 A|Club points = 40 € or 60 USD, valid all week long with our partners.
As soon as you have earned 4,000 A|Club points, you may convert points into airline miles.
(*) A|Club rewards hotel vouchers are valid only on weekends (Friday, Saturday and Sunday nights) at ibis France.

What should I do if my Accor Favorite Guest card is lost, stolen, or damaged?

In case the Accor Favorite Guest Business card is lost, or if the two parts become separated: the Member or Cardholder must submit a declaration directly on-line using his or her account on a-club.com, via the Customer Service section, in order to obtain a replacement.

What is la carte ibis ?

la carte ibis is a paid subscription card, valid for 1 year, offering discounts, A|Club points and specific advantages at all participating ibis hotels around the world (excluding ibis styles and ibis budget). The card also offers A|Club points for any stay at Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure, Adagio (excluding Adagio Access), ibis (excluding ibis budget), all seasons/ibis styles hotels as well as Thalassa sea & spa around the world, and at Europcar and Lenôtre.

How much does la carte ibis cost?

la carte ibis costs 160 €, not counting temporary promotional offers and specific local conditions.

For how long is la carte ibis valid?

The card is valid for one year from its date of issue.

What discounts do I get with this card?

You benefit from discounts at all ibis hotels participating in the program around the world (excluding ibis styles and ibis budget).
- ibis (excluding ibis styles and ibis budget): 10% discount every day on room rates (based on full rate or rate displayed at the hotel), breakfast and dinner.
You also benefit from a permanent 15% discount on Europcar car rentals in France, and 12% internationally.

How do I benefit from guaranteed room availability?

la carte ibis ensures the availability of a room at the ibis hotel of your choice (excluding ibis styles and ibis budget), or in a nearby establishment in the same category, on the condition that you make your reservation before 12:00 pm (noon) at least 2 days before your arrival. This guarantee only applies for stays paid at the public rate or full rate, on which the la carte ibis member benefits from a 10% discount. You may therefore cumulate your discounts with this advantage.

Some hotels do not apply these conditions, either all year or on certain dates.

How is my room reservation guaranteed?

la carte ibis guarantees your reservation at ibis brand hotels only (excluding ibis styles and ibis budget). You must provide a credit card number in order to guarantee your reservation at other Accor brand hotels, regardless of your arrival time. For your security and to protect your personal information, your credit card information is not stored from one reservation to the next. In case of a non-canceled reservation, the amount of the first night will be debited from the provided credit card as a guarantee.

Why do you ask for my credit card when I arrive at the hotel?

The credit card number you provide upon arrival simply constitutes a payment guarantee.

How many A|Club points do I earn with la carte ibis?

1 € spent at ibis hotels (excluding ibis styles and ibis budget) = 3.5 A|Club points
1 € spent = 2 A|Club points at Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure, Adagio (excluding Adagio Access) and Thalassa sea & spa hotels.
1 € spent at all seasons/ibis styles hotels = 1 A|Club point

When can I use my A|Club points?

You may order A|Club rewards gift vouchers as soon as you have earned 2,000 A|Club points.
A|Club rewards hotel vouchers: 2,000 A|Club points = 40€ or 60 USD, valid all week long at Accor* hotels.
A|Club rewards partner vouchers: 2,000 A|Club points = 40€ or 60 USD, valid all week long with our partners.
As soon as you have earned 4,000 A|Club points, you may convert points into airline miles.

(*) A|Club rewards hotel vouchers are valid only on weekends (Friday, Saturday and Sunday nights) at ibis France.

What is the A|Club Favorite Guest card?

The A|Club Favorite Guest Corporate card is no longer sold after May 31, 2011. If you have an A|Club Favorite Guest card, you will continue to benefit from its advantages until the expiration date indicated on your card.
The A|Club Favorite Guest card is a paid subscription card, valid for 1 year, offering discounts and specific advantages and A|Club points for any stay at Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure, Adagio (excluding Adagio Access), ibis (excluding ibis budget), all seasons/ibis styles hotels as well as Thalassa sea & spa around the world, and at Europcar and Lenôtre.

How much does it cost to get an A|Club Favorite Guest card?

The price of the A|Club Favorite Guest card was 270 €, not counting special offers (an exceptional rate of 220 € was applied under some conditions).
This card is no longer sold after May 31, 2011.

How long is my A|Club Favorite Guest card valid?

This card is no longer sold after May 31, 2011. This card is valid for one year starting from its issue date, and if you have an A|Club Favorite Guest card, you will continue to benefit from its advantages until the expiration date indicated on your card.

What kinds of reductions will I get?

With your A|Club Favorite Guest card, you are sure to benefit from the best room rate when you make your reservation at any of over 2,300 Accor hotels.
At SOFITEL hotels: 5% off room rates (**) every day of the week .
At PULLMAN, MGALLERY, NOVOTEL, MERCURE hotels: 15% off room rates (**) every day of the week.
At SUITE NOVOTEL: 10% off room rates (*) every day of the week.
At IBIS hotels (excluding IBIS BUDGET hotels): 10% off room rates (*),breakfast and dinner every day.
At ALL SEASONS/IBIS STYLES hotels: 10% off room rates (**),breakfast and dinner every day.
At ADAGIO hotels (excluding ADAGIO ACCESS hotels): 5% off room rates (*) for a minimum 4-night stay.
At Thalassa sea & spa : 10% reduction on the accommodation costs only, as part of a spa treatment or brand discounts apply when staying without Treatment Package.
Hotels may offer rooms on certain dates at promotional rates that are subject to specific conditions. With your A|Club Favorite Guest card, you will benefit from an additional 5% reduction off these rates, as well as on Suite Novotel "4-Night" and "7-Night" packages rates.
You also benefit from a permanent discount of 15% off Europcar car rental rates.
(*)Discounts applied to standard rates
(**)Discount on best rate, not including special offers.

How do I benefit from guaranteed room availability?

Your A|Club Favorite Guest card ensures the availability of a room in the establishment of your choice, or in a nearby establishment, on the condition that you make your reservation at least 3 days before your arrival. During peak periods, when the number of rooms allocated to A|Club Favorite Guest members has been reached, our hotels will reserve your room at the best price of the day, and you may not cumulate your discounts with this preferential rate.
Some hotels do not apply these conditions, either all year or on certain dates.

How is my room reservation guaranteed?

Your A|Club Favorite Guest card does not constitute a guarantee of your reservation. You must provide a credit card number in order to guarantee your reservation regardless of your arrival time. For your security and to protect your personal information, your credit card information is not stored from one reservation to the next. In case of a non-canceled reservation, the amount of the first night will be debited from the provided credit card as a guarantee.

Why do you ask for my credit card when I arrive at the hotel?

The credit card number you provide upon arrival simply constitutes a payment guarantee.

How many A|Club points can I earn with the A|Club Favorite Guest card?

1€ spent = 3.5 A|Club points at Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure, Adagio (excluding Adagio Access), ibis (excluding ibis budget), all seasons/ibis styles and Thalassa sea & spa hotels.

When can I start using my A|Club Points?

You may order A|Club rewards gift vouchers as soon as you have earned 2,000 A|Club points.
A|Club rewards hotel vouchers: 2,000 A|Club points = 40 € or 60 US$, valid all week long at Accor hotels*.
A|Club rewards partner vouchers: 2,000 A|Club points = 40 € or 60 USD, valid all week long with our partners.
As soon as you have earned 4,000 A|Club points, you may convert points into airline miles.
(*) A|Club rewards hotel vouchers are valid only on weekends (Friday, Saturday and Sunday nights) at ibis France.

What is the A|Club Accor Advantage Plus card?

The A|Club Accor Advantage Plus card is a paid subscription card that offers discounts at hotels as well as hotel restaurants at all Accor hotels participating in the A|Club program in the Asia-Pacific region.
This card also enables you to earn A|Club points for all your stays at any of the 2,300 Sofitel, Pullman, MGallery, Novotel, Suite Novotel, Mercure, Adagio (excluding Adagio Access), ibis (excluding ibis budget), all seasons/ibis styles and Thalassa sea & spa hotels participating in the program around the world. For more information, to join the program, or to see the terms and conditions of the program, please visit: http://www.accoradvantageplus.com

How do I activate my account online?

Click on the link Activate my account and enter your name and member number. You will then simply need to enter your e-mail address in order to activate your account.

Did you lose your member number or password?

In order to receive your member number or password, please click on the link Forgot member number or password?. Please enter the e-mail address used when you enrolled. Within a few minutes you will then receive an e-mail with your member number and new password.

How can I access my account?

It's easy to access your account. Remember to sign in and click on My Account to access your A|Club points statement.

What is the procedure for using my A|Club points?

Visit the Rewards section and select from a variety of rewards. Remember you will need a minimum number of A|Club points to order your first reward.

How do I transfer A|Club points into my Frequent Flyer program?

To transfer A|Club points, select Airline Miles from the Rewards section. There you can transfer A|Club points to your Frequent Flyer account.

I seem to be missing A|Club points for a recent stay. What should I do?

You may report missing A|Club points online in the Customer support section.

Can I use my A|Club card and my frequent flyer card for the same stay?

No, you must either use your A|Club card for A|Club points or use your frequent flyer card and earn Airline Miles.