Frequently Asked Questions

How much does it cost to become an A|Club member?

General membership in the program is free.

I recently joined the A|Club program. When will I receive my membership card?

A|Club will send your membership card to you after your first stay at a participating hotel or resort. Your card should arrive approximately two to three weeks after your first stay.

I just joined A|Club, but stayed at a participating hotel shortly prior to enrollment. Can I get credit for that stay?

No

Can a third party use my A|Club card?

The card is strictly personal and not transferable. It may not be sold or lent to a third party.

How long is the A|Club card valid?

No availability restrictions.There is no pre-determined expiration date.

How many A|Club points do I earn when I stay at a participating hotel?

- Get 2 A|Club points for every euro (€) spent at Sofitel, Pullman, MGallery, Novotel, Mercure, Suitehotel and Adagio.
In dollars (US$), that's over 14 A|Club points for every $10 spent (*).
- Get 1 A|Club point for every euro (€) spent at ibis and all seasons.
Earn A|Club points only for weekend stays (including friday, saturday and/or sunday night) at ibis hotels in France.
In dollars (US$), that's over 7 A|Club points for every $10 spent (*).
- Get 2 A|Club points for every euro (€) spent at an Thalassa sea & spa Institute when staying at a Sofitel, Pullman, MGallery, Novotel or Mercure hotel.
- Get 1 A|Club point for every euro (€) spent at an Thalassa sea & spa Institute when staying at ibis or all seasons.
ibis hotels in France only award A|Club points for week-end stays.
In dollars (US$), that's over 7 A|Club points for every US$10 spent (*).
(*) For currencies other than euros, A|Club points are based on the current euro exchange rate.

A|Club Silver members earn a 50% bonus A|Club points, Gold members earn a 75% bonus A|Club points, Platinum members earn a 100% bonus A|Club points.

For how many rooms can I earn credit per stay?

Members can earn A|Club points for up to two rooms per stay when 1) both rooms are paid for by the member and all charges are settled at check-out, and 2) one room is occupied by the member. Please note that when booking two rooms, members only receive one night credit towards the next A|Club elite status.

How can I redeem my A|Club points?

Keeping track of your A|Club Points is easy. You can sign-in to your account on the A|Club web site anytime, or set your preferences to indicate that you’d like to sign up to receive updated account information delivered by e-mail.

Can I earn Airline Miles with my A|Club card when staying at a participating hotel?

You only earn A|Club points when you stay at participating Accor hotels, but those A|Club points can be easily converted into Airline Miles.

Following my stay, how long will it take before my A|Club points are credited to my A|Club account?

Please allow participating A|Club hotels up to ten days from your date of departure to credit your A|Club account with A|Club points for eligible charges.
If your stay does not appear in your account shortly after that time, please use our Missing A|Club Points online form to submit your stay details so that we can follow up on the issue for you.

How can I use my A|Club Points?

Turn your A|Club points into A|Club rewards gift vouchers or Airline Miles easily. A|Club rewards gift vouchers are available in Euros (€) or US Dollars (US$), and are accepted at all participating properties without restrictions: no black-out dates, 7 days a week (except for ibis hotels in France). A|Club rewards gift vouchers are also accepted at our partners! Besides, you can also convert your A|Club points into Airline Miles in a selection of Frequent Flyer programs.

How many different kinds of A|Club rewards vouchers are there?

There are two types of A|Club rewards vouchers: hotel vouchers (in electronic format) and partner vouchers (in paper format).

May I use my A|Club rewards hotel vouchers and A|Club rewards partner vouchers indifferently?

There are two types of A|Club rewards vouchers: hotel vouchers (in electronic format) and partner vouchers (in paper format).

May I give away my A|Club rewards vouchers?

Yes. Your vouchers are non-nominative and may be transferred. You may give your hotel vouchers or partner vouchers to people who are not in the A|Club program.

My wife and I each have an A|Club card. Can we merge our A|Club points?

It is not possible to merge your A|Club points if you have two different accounts under two different names.

I have a Frequent Flyer Program card, can I transfer my A|Club points to this FFP account?

Yes, you can transfer your A|Club points into a wide selection of Frequent Flyer Programs. Click on Rewards and after on Airline Miles to proceed to your transfer.

What are the conditions for using A|Club rewards hotel vouchers?

You A|Club rewards hotel vouchers are valid if they are printed on plain paper, blank on both sides, without changing print size, in black and white or in color, in portrait layout, using a laser or inkjet printer.

I can't print my A|Club rewards hotel voucher

You may print your vouchers up to their expiration date, that is, 6 months from their date of order, using any computer connected to the Internet and to a standard printer.

I lost my A|Club rewards hotel voucher(s)

You may print your documents as many times as you need to simply by connecting to our site, a-club.com.

May I ask the reception desk at my hotel to print my A|Club rewards hotel vouchers?

No. Our staff is not able to connect to member accounts. They may therefore not print your A|Club rewards hotel voucher(s) or find out the number of a voucher ordered on-line by a particular member.

May I prepay for my stay on-line using my A|Club rewards hotel vouchers?

Payment using A|Club rewards hotel vouchers can only be made directly at the hotel. These vouchers may not be used to prepay for all or part of a stay, nor to hold a reservation.
For a prepaid non-cancelable, non-modifiable rate, for example, only those expenses paid for on-site at the hotel can be covered by A|Club rewards hotel vouchers.

What are the conditions for using A|Club rewards partner vouchers?

A|Club rewards partner vouchers are accepted every day up until their expiration date, printed on the front (12 months) of each voucher, to pay for all or part of services and purchases at partner establishments participating in the A|Club program.

How can I contact Institut Pasteur?

For any questions concerning your donations to Institut Pasteur, you may send e-mail to: dons@pasteur.fr
By postal mail to this address:
Institut Pasteur
Dons, Partenariats, Evénements
25, rue du Dr Roux
75724 Paris, France cedex 15
Or by telephone:
Donation services: +33 1 40 61 33 33
Tax receipt services: +33 1 44 38 95 95

Can I benefit from a tax reduction?

Yes, but only if your tax domicile address is in France. Institut Pasteur will send your tax receipt to you directly.
For example, for a donation of 80€ (4,000 A|Club points ) to Institut Pasteur, 53€ will be deducted from your income tax. Your gift therefore really only costs you 27€.
If you are taxed under IFS status (wealth tax), you may benefit from a tax reduction for 75% of your donation. Attention: tax reductions on revenue and ISF may not be cumulated.

How will I receive my tax receipt?

Institut Pasteur will send you your tax receipt. For each donation, a tax receipt will be issued within 3 weeks of the donation order date. For example, if you make 5 donations during the year, you will receive 5 tax receipts.

What is the highest A|Club membership status, and how can I reach that level?

The more nights you stay, the higher your A|Club membership status. Platinum membership is the highest level in the program. Your status is automatically upgraded according to the number of A|Club points earned or nights stayed at participating Accor hotels:

Silver status: from 10 nights per year at participating hotels, or 2,500 A|Club points.
Gold status: from 30 nights per year at participating hotels, or 10,000 A|Club points.
Platinum status: from 60 nights per year at participating hotels, or 25,000A|Club points.

What are the requirements to become an A|Club Silver member?

A|Club Silver membership status requires just 10 room nights or 2,500 A|Club points on a rolling 12 month basis. Members at this level receive specific benefits, including a welcome drink and gift at Sofitel hotels, plus a 50% bonus of A|Club points earned.

What are the requirements to become an A|Club Gold member?

After spending 30 nights or earning 10,000 A|Club points at participating hotels within 12 months, your membership is automatically upgraded to A|Club Gold status. Benefits at this level include a welcome drink and gift, late check out, room upgrades, guaranteed availability (with 5 days notice) at Sofitel, Pullman and MGallery hotels, plus a 75% bonus A|Club points earned!

What are the requirements to reach the highest level, A|Club Platinum membership?

After spending 60 nights or earning 25,000 A|Club points at participating hotels within 12 months, your membership is automatically upgraded to A|Club Platinum status. Benefits at this level include a welcome drink and gift, late check out, room upgrades, guaranteed availability (with 3 days notice) at Sofitel, Pullman and MGallery hotels, plus a 100% bonus A|Club points earned!
And enjoy a late check-out (subject to availability), plus a welcome gift for minimum 10-night stays at Adagio.

What is A|Club Favorite Guest card?

The A|Club Favorite Guest card is an annual subscription card (price specified below), that offers discounts and advantages in addition to A|Club points, for any qualifying stay at Sofitel, Pullman, MGallery, Novotel, Mercure, Suitehotel, ibis, all seasons, Adagio and Thalassa sea & spa properties. It also offers discounts at Europcar.

How much does it cost to get an A|Club Favorite Guest card?

The A|Club Favorite Guest card costs €270 (euros). Benefit from a special offer at €220 for any subscription by December 31, 2009.

How long is my A|Club Favorite Guest card valid?

The card is valid for 1 year from the date of subscription.

What kinds of reductions will I get?

With your A|Club Favorite Guest card, you are sure to benefit from the best room rate when you make your reservation at any of over 2,000 Accor hotels.

At SOFITEL hotels : 5% off room rates (**) every day of the week .
At PULLMAN hotels : 15% off room rates (**) every day of the week .
At MGALLERY hotels : 15% off room rates (**) every day of the week .
At NOVOTEL hotels :15% off room rates (**) every day of the week .
At MERCURE : 15% off room rates (**) every day of the week .
At SUITEHOTEL : 10% off room rates (**) every day of the week .
At IBIS hotels : 10% off room rates (*),breakfast and dinner every day.
At ALL SEASONS : 10% off room rates (*),breakfast and dinner every day.
At ADAGIO : 5% off room rates (*) for a minimum 4-night stay.
At Thalassa sea & spa : 10% reduction on the accommodation costs only, as part of a spa treatment or brand discounts apply when staying without Treatment Package.

Hotels may offer rooms on certain dates at promotional rates that are subject to specific conditions. With your A|Club Favorite Guest card, you will benefit from an additional 5% reduction off these rates, as well as on Suitehotel "4-Night" and "7-Night" packages rates.

(*)Discounts applied to standard rates
(**)Discount on best rate, not including special offers.

With my A|Club Favorite Guest card, am I guaranteed to get a room when and where I wish?

You will benefit from priority booking (see A|Club Favorite Guest Terms and Conditions) up to 3 days prior to your arrival date. This ensures that you will get a room at the hotel you have chosen. If it is completely full, the hotel is committed to accommodating you at the closest hotel in the Accor Group.

How many A|Club points do I earn with the A|Club Favorite Guest card?

1€ spent = 3.5 A|Club points at Sofitel, Pullman, MGallery, Novotel, Mercure, Suitehotel, ibis, all seasons, Adagio and Thalassa sea & spa properties.

When can I start using my A|Club Points?

You can order A|Club rewards as soon as you have earned 2 000 A|Club points. You can either order your A|Club rewards vouchers in euro (€) or US Dollar (US$):
- 2 000 A|Club points = 40 € in rewards valid for use at partner establishments and in participating hotels all week.
- 2 000 A|Club points = 60 US$ in rewards valid for use at partner establishments and in participating hotels all week.
You can also convert your A|Club points into Airline Miles.

How do I activate my account online?

Click on the link Activate my account and enter your name and member number. You will then simply need to enter your e-mail address in order to activate your account.

Did you lose your member number or password?

In order to receive your member number or password, please click on the link Forgot member number or password?. Please enter the e-mail address used when you enrolled. Within a few minutes you will then receive an e-mail with your member number and new password.

How can I access my account?

It's easy to access your account. Remember to sign in and click on My Account to access your A|Club points statement.

What is the procedure for using my A|Club points?

Visit the Rewards section and select from a variety of rewards. Remember you will need a minimum number of A|Club points to order your first reward.

How do I transfer A|Club points into my Frequent Flyer program?

To transfer A|Club points, select Airline Miles from the Rewards section. There you can transfer A|Club points to your Frequent Flyer account.

I seem to be missing A|Club points for a recent stay. What should I do?

You may report missing A|Club points online in the Customer support section.

Can I use my A|Club card and AFG ibis for the same stay?

No, you must either use your A|Club card for A|Club points, or use your AFG ibis card and earn Compliments Points.

Can I use my A|Club card and my frequent flyer card for the same stay?

No, you must either use your A|Club card for A|Club points or use your frequent flyer card and earn Airline Miles.